Here at Golflutter we want you to enjoy your online gambling experience. We work with our regulators the UK Gambling Commission and with gambling charities in an attempt to offer a range of control tools that those who are experiencing difficulties may use.
Remember though that whilst gambling operators can provide tools with which an individual can control their gambling, the operator cannot assume all responsibility for exercising that control. There has to be a large element of personal responsibility. Use the tools we offer or, if you think you will try to circumvent them, please do seek advice from a specialist gambling charity.
Throughout this section we offer you guidelines & instructions on how to monitor your, a family member's or a friend's gambling to ensure that it does not become a problem.
We offer a comprehensive guide with several options on how to support someone with a gambling issue and
how to manage it.
The following questions can be considered by the individual themselves or by their friend or family:
The more you or your friend/family member answers 'yes' to these questions, the more likely it is that you or they may have a gambling problem.
Gambling problems can be far reaching and can have a significant impact on people's lives. If you want to seek help and advice on how to manage your levels of gambling we recommend that you contact the gambling charities below:
Gamblers Anonymous :www.gamblersanonymous.org.uk/
Gamble Aware: www.gambleaware.co.uk
1. Daily Deposit Limit: allows you to decide how much you can afford to spend on a daily basis and stick to it. You can set it to as little as £10.00 a day and our system will not allow you to deposit any more than this amount in one day.
2. Self-Exclusion: If you feel that the tools available are not working effectively and you want to prevent
yourself from gambling completely, then Self-Exclusion is your best option.
When you Self-Exclude with Golflutter we will close your account for a specified period between 6 months to 5 years and unless you contact us after the Exclusion period has been completed, we will not re-open your account.
Following the end of your Self-Exclusion, if you genuinely feel that you are in control of your gambling and are ready to reopen your account you need to contact Golflutter who will be able to advise you. A 24 hour cooling off period will also be applied, during which time you can further consider your decision.
Golflutter takes Responsible Gambling very seriously and if you try to open other accounts with us during your period of exclusion we will do our best to detect and close them.
However in the event you do not choose to update us with any changes in your personal information and you manage to open new accounts and place bets, your deposits and any winnings accrued may be retained by Golflutter upon detection.
If you decide to add a Daily Deposit Limit/Account Restriction to your account or to Self-Exclude we strongly advise you contact any other betting companies you have an account with and do the same.
There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.