Responsible Gambling Policy

Here at Golflutter we want you to enjoy your online gambling experience. We work with our regulators the UK Gambling Commission and with gambling charities in an attempt to offer a range of control tools that those who are experiencing difficulties may use.

Remember though that whilst gambling operators can provide tools with which an individual can control their gambling, the operator cannot assume all responsibility for exercising that control. There has to be a large element of personal responsibility. Use the tools we offer or, if you think you will try to circumvent them, please do seek advice from a specialist gambling charity.

Throughout this section we offer you guidelines & instructions on how to monitor your, a family member's or a friend's gambling to ensure that it does not become a problem.

Are you a concerned friend or family member?

We offer a comprehensive guide with several options on how to support someone with a gambling issue and

how to manage it.

The following questions can be considered by the individual themselves or by their friend or family:

  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from problems in your life (boredom, unhappy home life etc.)?
  • If you run out of money when you're gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Do you gamble until your last penny is gone, even if it is for your bus fare home or for food?
  • Are you getting into debt because of your gambling?
  • Have others ever criticised your gambling?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or other pastimes
  • Do you put gambling before your family and other loved ones?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or suicidal because of your gambling?

The more you or your friend/family member answers 'yes' to these questions, the more likely it is that you or they may have a gambling problem.

Gambling problems can be far reaching and can have a significant impact on people's lives. If you want to seek help and advice on how to manage your levels of gambling we recommend that you contact the gambling charities below:

Gamblers Anonymous :www.gamblersanonymous.org.uk/

GamCare :www.gamcare.org.uk

Gamble Aware: www.gambleaware.co.uk

Gambling Therapy:www.gamblingtherapy.org

Follow these simple steps to manage your gambling:

  1. Establish limits for purchasing, wagering and even losses before you start gambling.
  2. Set a Daily Deposit Limit on your account.
  3. Set yourself a time limit before you start gambling and stick to it by setting an alarm
  4. Don't let gambling interfere with your daily life; ensure you have completed all of your daily responsibilities before you start gambling.
  5. Do not turn to gambling as an alternative source of income or as a way to recoup debt.
  6. Do not gamble if you are in recovery for any dependency or if you are under the influence of alcohol or any other substance
How can I restrict my account?

If you feel you are beginning to experience difficulty in controlling your level of gambling, we have a number of support mechanisms available:

1. Daily Deposit Limit: allows you to decide how much you can afford to spend on a daily basis and stick to it. You can set it to as little as £10.00 a day and our system will not allow you to deposit any more than this amount in one day.

2. Self-Exclusion: If you feel that the tools available are not working effectively and you want to prevent
yourself from gambling completely, then Self-Exclusion is your best option.

When you Self-Exclude with Golflutter we will close your account for a specified period between 6 months to 5 years and unless you contact us after the Exclusion period has been completed, we will not re-open your account.

Following the end of your Self-Exclusion, if you genuinely feel that you are in control of your gambling and are ready to reopen your account you need to contact Golflutter who will be able to advise you. A 24 hour cooling off period will also be applied, during which time you can further consider your decision.

Golflutter takes Responsible Gambling very seriously and if you try to open other accounts with us during your period of exclusion we will do our best to detect and close them.
However in the event you do not choose to update us with any changes in your personal information and you manage to open new accounts and place bets, your deposits and any winnings accrued may be retained by Golflutter upon detection.

If you decide to add a Daily Deposit Limit/Account Restriction to your account or to Self-Exclude we strongly advise you contact any other betting companies you have an account with and do the same.

Parental Controls:

There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.

These include:

  • Net Nanny filtering software protects children from inappropriate web content : www.netnanny.com
  • CYBERsitter filtering software gives parents the opportunity to add certain sites to block www.cybersitter.com
    There are also a number of companies who provide software which once installed allows you to completely block individual computers from accessing gambling internet sites. These include:
  • Gamblock:www.gamblock.com
  • Betfilter:www.betfilter.com