Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable.
A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
where we have made a 'palpable error'. A palpable error occurs where:
where an error has been made as a result of a Prohibited Practice.
where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to 'Related Contingencies');
where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,any such circumstances being referred to as an "Error".
We reserve the right to:
correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
where it is not reasonably practicable to correct and re-settle under 18.2.1 above, to declare the bet void and return Your stake into Your Account; or
In circumstances where the Error has resulted from a Prohibited Practice, to take the steps set.
Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed, pending resolution, to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant . We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
You shall inform us as soon as reasonably practicable should You become aware of any Error.
Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall be immediately repay to us any such amounts when a demand for repayment is made by us to You.