GENERAL TERMS

Contracting parties

The Terms of Use shall be agreed between You and the Operator.

References in the Terms of Use to "us", "our" or "we" are references to:
the Operator; or
In the case of terms and conditions relating to monies held in Your Account from time to time, to hold such money as trustee and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

Changes to the terms of use

We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms & Conditions.

Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the link on the Website on a regular basis.

Where we make changes to the Terms of Use, which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate, which may comprise:

Email (to the email address You have previously supplied us with, if any);

A message to Your Inbox on the Website; or notice on the Website.

and we may, at our discretion, invite You to accept the new Terms of Use by clicking on "yes" or "I accept", checking a 'tick box' or any other similar method of confirmation by You. If You provide us with any such confirmation, or continue to use the Website after notification under this paragraph 3, You shall, from such time, be deemed to have accepted, and be bound by, the new Terms of Use, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identities of the Operator, whether or not You have read the revised Terms of Use. If any change is unacceptable to You, You may either cease using the Services and/or close Your Account.

Opening your account

In order to place a bet or play a game using the Services, You will need to open an account with the Operator ("Your Account" or "Account").

In order to open Your Account for use with the Services, You can:contact Golflutter;

Click on Register on the Website and follow the on-screen instructions; or Your Account will either be operated by the Operator,When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details"). You may update Your Contact Details from time to time by contacting Golflutter; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by theOperator.

If You do not wish Your Contact Details to be used by us and our business partners to contact You to inform You of marketing information relating to others of our goods, products or services or those of our business partners, please indicate that this is the case by ticking the relevant box as instructed when You open an account on the Website or by informing Golflutter.

In opening Your Account You warrant that:

You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;

You are: (a) over 18 years of age: and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction of the UK.

Gambling is not illegal in the UK.

You are legally able to enter into contracts;

You have not been excluded from gambling; and You have not already had an Account closed by us under paragraphs 11 (Collusion, Cheating, Fraud and Criminal Activity), 20 (Breach of the Terms of Use) or at Your request under paragraph 33.1 (Responsible Gaming/Gambling).

Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so).
If we close a Duplicate Account:

all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

Verification of your identity; money laundering requirements

You warrant that:

The name and address You supply when opening Your Account are correct; and You are the rightful owner of the money which You at any time deposit in Your Account.

By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.

Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact Golflutter.

In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of the UK or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.

It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:Your Account will be closed;

all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;

any deposits made whilst You were under the Relevant Age will be returned to You; and any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and may be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.

Username, password, pin and customer information

After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Access Device.

All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).

If You have lost or forgotten Your Account details, or have reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Golflutter, details of which can be found in the Contact Us section of the Website.

Deposits and withdrawals from your account

If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph5) then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Depositpart of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).

Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Any monies deposited with us in Your Account shall not attract any interest. Monies deposited with us are held under a normal bank account and/or client account in the name of the Operator, which holds the monies in the account on trust for You and other persons entitled. As such, in the event of our insolvency, You would be entitled to claim any monies held on trust for You in such an account, but You would have no protection under any statutory deposit guarantee scheme.

To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.

You can set a deposit limit on Your Account in any one day. This limit cannot be increased without giving us twenty four hours' notice of Your wish to increase Your deposit limit and only when twenty four hours have elapsed from Your request for such an increase will the increase apply. For details of how to set up a deposit limit please contact Golflutter, or (where Your Account is for the Website) set up the limit through the Website by clicking on My Account, then Update Account Details. Any confirmed reductions to your deposit limit will be of immediate effect.

all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

any Checks referred to in (Verification of Your Identity; Money Laundering Requirements) above have been completed by us to our satisfaction; and You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).

On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You in accordance with (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).

We will attempt to accommodate Your request regarding the payment method of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Withdrawal part of the Help section of the Website).

We will hold monies in the deposit account and/or client account referred to in as trustee for You and not as your banker or debtor. Therefore, notwithstanding any other provision in the Terms of Use, we will deal with your money as a trustee, and no such provision shall create or give rise to any obligation on the part of the Operator to repay money to You as Your debtor.

Inactive Account Fee.
If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 24 consecutive months then it will be an "Inactive Account". All Inactive Accounts will incur a fee("Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.

Legal use of the website

Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed via the Help section on the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.

It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.

If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

Placing your bet and/or gaming using the services

In order to place a bet or access a Service you should follow the instructions provided at the Help section.

It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a "Transaction") are correct in the following manner:

when using the Website (either directly, through an application or otherwise) in accordance with the relevant Betting Rules or Game Rules, as appropriate; and Your Transaction history can be accessed by you by clicking My Account on the Website, or through Golflutter (including by opting to receive a written statement).

We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 9.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact Golflutter.

Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.

We may cancel or amend a Transaction pursuant to the provisions of (Verification of Your Identity), (Collusion, Cheating, Fraud and Criminal Activity) or (Errors or Omissions).

Remote gaming or betting

Where You are accessing the Services via an electronic form of communication You should be aware that:
In relation to Your use of the Website for the placing of bets or playing of games:

You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with (IT Failure);

The Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website;

Collusion, cheating, fraud and criminal activity

The following practices (or any of them) in relation to the Services:
Abuse of bonuses or other promotions;
Using unfair external factors or influences (commonly known as cheating);
Taking unfair advantage
Opening any Duplicate Accounts
Undertaking fraudulent practice or criminal activity

Constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Golflutter

You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.

If:we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or;
we become aware that You have "charged back" or denied any of the purchases or deposits that You made to Your Account; or

in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the UK Gambling Commission; or

You become bankrupt or suffer analogous proceedings anywhere in the world,then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 11.4. The rights set out in this paragraph 11.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.

"fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; any (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

"criminal activity" shall include, without limitation, money laundering and any offence under section 42 of the Gambling Act 2005; and "unfair advantage" shall include, without limitation:

The exploitation of a fault, loophole or error in our or any third party's software used by You in connection with the Services (including in respect of any game);

The exploitation by You, of an Error as defined in paragraph 18.1 below, in any case either to Your advantage and/or to the disadvantage of us or others.

In exercising any of our rights under in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.

We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.