Complaints and Notices

No claim or dispute with regard to the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and a game which You have played using the Services will be considered more than six weeks after the date on which the relevant transaction or game play took place.

Should You wish to make a complaint as a first step You should, as soon as reasonably practicable, contact Golflutter about Your complaint, which will be escalated as necessary until resolution.

If You remain unhappy with any solution offered by us then You agree that the matter may be referred for adjudication by the Independent Betting Adjudication Service (IBAS), telephone number +44 207 347 5883. Further details about IBAS can be found on IBAS' decision will be final so long as the full facts are presented by all parties concerned. We are able to provide You with IBAS' postal address on request.

When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.